Frequently Asked
Questions

Yes. Most patients enter China on a Medical Visa (M-Visa). We provide the official hospital invitation letter required for your visa application. Processing time is typically 3–5 business days. We guide you through every step of the application.

Absolutely. Many patients travel with a spouse, family member, or friend. We help arrange companion visas (S1/S2 visa) and recommend nearby hotels for your companion. Some recovery apartments have two bedrooms for this exact reason.

Typically 50–70%. For example: a heart bypass costs $120,000+ in the US but only $15,000–$20,000 in China. IVF costs $15,000 in the US vs. $4,500 in China. We provide a detailed cost estimate before you travel — no hidden fees, ever.

We accept international credit cards (Visa, MasterCard, Amex), bank transfer (SWIFT), and Alipay International. We also work with major international insurers (BUPA, Cigna, Allianz, AXA) to support reimbursement claims with English-language medical records.

No. Our partner hospitals have dedicated international departments with English-speaking doctors and bilingual nurses. Many doctors trained in the US, UK, or Germany. For added comfort, we provide a personal coordinator who stays with you throughout your entire journey.

We provide a local SIM card with data upon arrival, and help you set up DiDi (Chinese Uber) and translation apps. Hospital meals can be adjusted for international tastes, and halal/vegetarian options are widely available. Your coordinator is always one message away on WhatsApp.

We only work with JCI-accredited hospitals or top-tier public hospitals with dedicated international departments. All partner hospitals are inspected by our team personally. We can provide accreditation certificates and doctor credentials before you decide.

Yes. We provide doctor profiles (credentials, training, success rates) and you can request a specific specialist. We also support second opinions — send us your medical records and our medical team will review within 24 hours at no cost.

Yes. We arrange online follow-up consultations with your Chinese doctor via video call. All medical records are digitized in English and securely sent to you. Many of our patients continue follow-up care with us for years after returning home.

We offer flexible rescheduling at no penalty if notified 14+ days before arrival. Cancellation policies vary by hospital — we explain all terms clearly before you commit or pay any deposit. Your peace of mind comes first.

Absolutely. We comply with international patient privacy standards. Your medical records are transmitted via encrypted channels, accessed only by our medical team and your assigned hospital staff. We never share your data with third parties without explicit consent.